My Terms & Conditions.
All session fees are due at the time of booking your appointment and are a non-refundable retainer for our time.
If you need to reschedule your session due to sickness, injury or a scheduling conflict please do so at least 48 hours in advance. Just give us a call and we will reschedule you at our next available date.
Respectfully, we also reserve the right to reschedule a session due to illness, emergency, inclement weather and other circumstances beyond our control.
In the event that you cancel your session, all session retainers are non-refundable. No-shows and appointments arriving more than 25 minutes late will be considered canceled appointments. If another session is desired, the session fees will be due again.
The client agrees to allow Joel Robertson Photography to use any and all photographs taken hereunder for display, exhibition and competition, and to publish such photographs for publicity and advertising purposes. This included posting images on Social media and the web site for Joel Robertson Photography.
Images shot by us are kept for a period of 180 days. Ordering must take place by this time or images will be deleted from our system. Digital negatives for images ordered will be archived for a period of 2 years before being deleted from our system.
Returned NSF Cheque
All returned cheque will incur a $45. charge.
For your convenience we accept payment by e-transfer, cash, check and most major credit cards. Final payment is due at your ordering appointment. Due to the custom nature of our business, once work has begun on a project you are responsible for payment and orders cannot be canceled or modified.
No Cameras/Cell phones, or other photographic, or recording devices are allowed during the sessions, neither at photo or ordering sessions. No Exceptions! This is very distracting to the subjects and the photographer. Please use cell phones in waiting area or different area than where sessions are being held.
Arriving for your session
Please arrive for your session 10 minutes early to make final adjustments to your hair, makeup, select clothing, etc. If you arrive late, the session will be adjusted for the shortened time.
Selection & Ordering Appointment Information
The order selection and ordering appointment is scheduled at, or shortly after, your portrait session. This appointment is usually set up for about 14 days after your session. Selecting portraits for your home, office is a wonderful and challenging experience. Please have all decision makers present for previewing your portraits.
Refunds/ Order Cancellations
Due to the custom nature of our work, once work has begun on a project no refunds are available and all sales are final.
Copyright/Breach of Contract
All images captured by us are copyrighted under the Canadian Copyright Laws which protects photographers by giving us the exclusive right to reproduce photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website. It is illegal to copy or reproduce these photographs in any manner without our exclusive written permission and violators of this Copyright Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.
High-resolution digital negatives may be offered, please understand that JRP holds the original copyright to all of our images. These images may not be manipulated in any manner and their use is strictly licensed. Digital files purchased will not be released until your order is paid for in-full.
Limit of Liability
Our limit of liability in any situation is limited to the amount that you, the client, has paid to us to date. In no event shall our liability ever be for more than this amount. The client also agrees that once the assignment has been completed, and if a disk of images was purchased and delivered, JRP can not assume any liability in any portion if the work is lost, stolen, damaged, or otherwise unavailable to the client.
Our goal as professional photographers is to make sure you are excited and happy with your photos. There is no charge for re-shoots due to technical (ie: camera or computer malfunctions, etc.) However, due to the custom nature of what we do, we cannot offer free re-shoots for anything beyond our control such as dissatisfaction with hair, makeup, clothing, facial expressions, wind or other factors. In the event something like this should occur, we will offer a second session at 50% off of our session prices.
Prices are subject to change without notice.
Please allow 3-4 weeks for your order to be completed. We pride ourselves on working with vendors that create heirloom-quality products that cannot be rushed. As soon as your order is complete we will notify you. Once notified, we kindly ask that orders are picked-up promptly, or shipment arrangements have been made within 15 days.